FAQs

Q- How do I become a savvy granite shopper?
A- Let PDP teach you. Call us first so you know what to ask the others.

Q- What about the removal of my old countertops?
A- PDP will remove your old countertops when we make the template. We will then reinstall them, so you have your kitchen to use in the interim while we are fabricating your new countertops. We will remove and dispose of them at installation. Some companies will template over the existing countertops, but we will not. From being in the industry a long time, we know that the fabricating of countertops cannot be as precise when you do not create the template directly on the cabinets. It is inconvenient for PDP, but we will never compromise quality for convenience.

Q- What does sealing the granite do and how often should they be resealed?
A- Granite sealer is a liquid coating that is applied to the surface of the stone to aid in reducing the granite’s porous nature. It will penetrate and help ‘fill’ the minuscule pores and slow the absorption of materials that can stain and grow bacteria. Granite countertops will need to be resealed generally about once a year.

Q- Does a qualified representative come to my house to provide a quote, give advice & input on the design of my kitchen? Will that same person be my point of contact for the entire job?
A- With PDP, “yes” to all. With most companies the representative is a sales person and that is all. Their expertise is limited and they are paid based on a sales commission. Typically you’ll need to speak to the production manager if you have questions regarding the building of the tops, and installation manager for scheduling, service and all other issues after that. The billing department will obviously be your contact when you have billing issues.